At LEIVI, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.
Returns
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You may request a return within 30 days of receiving your order.
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To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
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Proof of purchase (order confirmation or receipt) is required.
Refunds
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Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
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Approved refunds will be processed to your original method of payment within 5–10 business days.
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Shipping fees are non-refundable.
Exchanges
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We only replace items if they are defective or damaged. If you need to exchange it for the same product, please contact us before sending it back.
Return Shipping
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Customers are responsible for paying return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Refund and Returns Policy, please reach out to us at:
📧 [email protected]