Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location, but most orders arrive within 5–10 business days.
Click on the “My Account” button at the top of our website and follow the prompts to register with your email address and password.
Log into your account and update your shipping information before placing your order. If your order has already been submitted, please contact us immediately at [email protected].
Once your order has shipped, you’ll receive a confirmation email with a tracking number and link to track your package online.
No. For your security, LEIVI does not store your credit card details. All transactions are processed securely through our payment provider.
Sales tax is applied where required by law and will be displayed at checkout.
We currently ship to most countries worldwide. Shipping availability and costs will be displayed at checkout based on your delivery address.
Whenever possible, we ship all items together. However, if an order includes multiple products, they may arrive in separate packages for faster delivery.
If you need to swap an item
Returns and Exchanges
You may request a return within 30 days of receiving your order. Items must be unused, in original condition, and in the original packaging. For full details, please see our Refund and Returns Policy.
We sincerely apologize for the error. Please contact us at [email protected], and we’ll arrange for the correct item to be sent to you.
If your order was damaged in transit, please email us with photos of the damage at [email protected], and we’ll resolve the issue as quickly as possible.
After your return is authorized, we’ll provide you with the correct return shipping address and instructions. Please do not return items without prior authorization.
You can reach our customer support team by emailing us at [email protected]. We’ll respond within 24–48 hours on business days.
If you entered the wrong shipping address, please contact us immediately. We may be able to update the address if your order has not yet shipped.
Orders can only be changed or canceled if they have not yet been processed or shipped. Please contact us as soon as possible for assistance.
In some cases, yes. If pre-order is available, it will be clearly marked on the product page. Pre-ordered items will ship as soon as they are back in stock.